How can we help?

After you submit a reservation, it remains pending until an administrator reviews it. Your dashboard shows its latest status and any admin note.

• Pending means your request is awaiting review.
• Approved means the provider has accepted the reservation.
• Rejected means the request could not be accommodated; review the admin note for details.

Puerto Palawan Travels administrators maintain the current call, text, email, and office details shown in the footer and on booking confirmations. Use those details to follow up on an urgent reservation.

• Include your booking reference when calling or texting.
• Never send passwords or full payment credentials by message.

Sign in with the same email address used for your reservation to review booking history and notification preferences. If you lose access, contact support using the details in the footer.